Review of theoretical and empirical contributions on business intelligence for teaching use

Abstract

The study analyzed the theoretical and empirical contributions of business intelligence (BI) in organizations through a systematic review of 30 articles from Scopus, Scielo, and Redalyc. Findings reveal a growing interest in BI between 2021 and 2023, with a predominance of studies in Asia and Oceania. A quantitative approach and a descriptive level were identified, with most publications in English. Emerging trends include BI maturity, the use of Big Data and artificial intelligence, and the need for strategies, leadership, and training to optimize the implementation and utilization of BI in organizations.